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Intranet

Show All Answers

1. How do I access Employee Navigator?

Please follow this link to access Employee Navigator. Note: You must have already signed up for Employee Navigator to be able to access your account.

2. I have a question about Employee Navigator.

Please follow this link for frequently asked questions regarding Employee Navigator.

3. I am changing from part time to full time. What happens?

Your pay may change and you will be eligible for benefits including medical, dental, vision, and retirement. See HR for more information.

4. I am changing from full time to part time. What happens?

Your pay may change and you will no longer have the availability of benefits including medical, dental, vision and flexible spending account (FSA). All of your benefits will stop at the end of the month in which you change status. Your FSA will stop immediately, but you may be able to use the funds until the end of the plan year by using a manual claim form or by online submission.

5. I have been injured on the job. What do I do next?

If you have been injured on the job please use the workplace injury packet and follow the instructions in the paperwork.  The Workplace Injury packet is located on the employee intranet page.

6. How do I change my Federal and State withholdings?

You can print the FED WH (W-4) and the state withholding form. Complete and submit the form to HR.

7. When I retire and turn 65 with medicare, do I get to keep my insurance through the city?

No, you are only able to keep the plan up to the age of 65.

8. Is my dependent still covered if they are aged 65 or over?

Yes, dependents can still remain on the plan until the employee turns 65. However, it might be more fiscally advantageous for said dependent to go to Medicare.

9. How long does my Short Term Disability (STD) last?

Short Term Disability will last up to 6 months from the date you are initially off work.  After it stops, if you have LTD it will start where the STD stopped.  

10. How long does Long Term Disability (LTD) last?

Long Term Disability (LTD) will last until the age of 65 as long as the premiums are paid. 

11. What is a deductible?

The amount you're responsible for paying for covered medical expenses before your health insurance plan begins to pay for covered medical expenses each year.

12. How do I add a family member to my insurance?

The general rule is usually you can only make changes to benefits during the annual "Open Enrollment Period" each December. There are exceptions to this rule when you have a "qualifying event". Examples of a qualifying event is a birth of a child, marriage, or divorce, etc. Contact your HR representative for further information.

13. When does my insurance coverage start?

Coverage starts the first month after 30 days of employment. Premiums start one month before effective date of benefits.

14. What holidays do city employees get off?

See employee page for further information.

15. I have left the company, when does my coverage end?

The month in which an employee was terminated

16. Whom can I put on my insurance?

Typically speaking, an employee's child, a qualifying child, and a qualifying relative are considered dependents.

17. What is a qualifying event?

Some examples of qualifying events include: Change in marital status, birth or adoption of a child, death of a covered dependent, loss of eligibility status by a covered dependent, change in employment status that affects eligibility for coverage

18. I have lost my WEX or LIVELY card, How do I order a new one?

Please contact the HR department at 870-933-4640 or at hr@jonesboro.org for more information.

19. Where can I find more information about the Employee Assistance Program?

Under the "Important Forms" section of the page, click on the Employee Assistance Program document to be able to view the EAP tri-fold.

20. What is the maximum out of pocket expense for an individual and/or a family

Refer to pages 4-6 of the Benefit Guide below.

Benefit Guide 2023

21. How do I update my personal information with the Human Resources department

See link below for address change. Fill out the form and submit to Human Resources.

Employee Change Request Form

22. How do I file a Long-Term Disability claim?

Fill out the Long Term disability claim form.  Submit to HR. We have to fill out a section also.  We will fax it to the proper people and submit it for you. 

23. How do I file a Short-term Disability claim?

Fill out the Short-term disability claim form.  Submit to HR. We have to fill out a section also.  We will fax it to the proper people and submit it for you. 

24. What is myBlueprint?

My Blueprint allows a member to view their health plan information. On the site a member can access benefits and coverage, claims, pharmacy information, and many of policy details.