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If you call from a cell phone, your location and phone number may or may not appear in the ANI/ALI system, depending on your cell phone carrier and what type of cell phone you have. That is why it is extremely important to provide your location and phone number immediately when you call 9-1-1 from a cell phone. In most cases when you call 9-1-1 from a cell phone and hang up, the line will still ring in dispatch and show your phone number. In that case the dispatcher will call you back and to verify that everything is okay.
- Place the phone receiver in the TTY/TDD and dial 9-1-1.
- After the call is answered, press the TTY keys several times to notify the call-taker that the call is being transmitted with this system – this may help shorten the response time to the call. (Please note that this is not required. Operators are trained to check for TTY/TDD if they answer a call with an open line.)
- When the call-taker is connected to his/her TTY, he/she will respond/type “GA” for “Go Ahead.”Type what type of emergency service is needed – police, fire or ambulance – as well as your name, phone number and the address where the help is needed.
If a deaf or speech/hearing impaired person doesn’t have a TTY/TDD, he/she should call 9-1-1 and simply leave the line open. With most calls, the caller’s address is displayed on the call-taker’s screen and the help will be sent.
- Domestic violence- Child or adult abuse- Robbery/Burglary calls- Certain types of alarms- Molestation or rape- Most types of Disturbance/Fight calls
What does that mean? Matters that do not involve immediate threat to life or do not have the potential to escalate to a serious incident may experience an extended wait depending on the time of day, call load, and number of emergencies the police must respond to first. Non-emergency events that are not necessarily time critical but do require some response from a police officer may have to wait for an extended period of time.
Enhanced 9-1-1 Service - the call-taker at the PSAP has access to a display that shows the caller's phone number and address. Currently, most if not all of the counties with 9-1-1 coverage have Enhanced 9-1-1.
Phase II - In this phase, the call-taker will receive the caller's phone number as well as his/her location via latitude and longitude coordinates.